About Us

The Beginning

CARiNG Pharmacy was established in 1994 by 5 pharmacists, who were course-mates in the School of Pharmacy, Universiti Sains Malaysia (USM). The first CARiNG Outlet opened in Taman Muda, Cheras. At the time, the awareness of community pharmacy services was still low. The founders, took these important steps to instill the value of pharmacists in the healthcare profession by:

• Providing 12 hours a day, 7 days a week  full time pharmacist service.
• Providing easily accessible pharmacist counseling service, free blood pressure checks and other health checks at a minimum fee. Designing the store with a modern, open concept to maximise interaction with customers and merchandise
• With this successful concept, CARiNG Pharmacy is growing fast in the Klang Valley, Melaka and Johor Bahru.

The First Mall Outlet

In 2003, after successfully opening 13 high street outlets, CARiNG entered a new era by establishing the first mall outlet in One Utama Shopping Complex. From there, the number of mall outlets has since flourished to more than 10 outlets in 2011. The establishment signals CARiNG Pharmacy’s entry into the modern trend of providing more varieties of skin care and personal care. The new concept store with vibrant design, organised merchandising and directed displays were also pioneered at the Bangsar Village outlet in 2005. Currently in 2019, we have more than 120 outlets in West Malaysia and 1 outlet in East Malaysia.

Entering Hypermarkets

In 2008, CARiNG@Tesco was established in Tesco Mutiara Damansara, Petaling Jaya. We have 1 CARiNG@Tesco outlet and 7 CARiNG@AEON Malls as of 2019. Being the first pharmacy within a hypermarket in Malaysia, CARiNG@Tesco and CARiNG@AEON Malls continues the spirit of CARiNG Pharmacy by providing full time pharmacist service, professional counseling and health check.

Supporting The Front Line

With the increasing number of outlets, the first support office was established in Sea Park, Petaling Jaya in 1998. From there, we have established a fully functional system in our new head office in Seksyen 51, Petaling Jaya. With more than 100 supporting staff from Information Systems, Human Resources, Finance, Operations, Marketing, Warehouse, Training, Pharmacy, Purchasing and Supply Chain departments, we take pride in making sure the business runs smoothly and efficiently for CARiNG Pharmacy.

CARiNG’s Shopper Loyalty Program

The first Caring customer loyalty program – CARiNG Regular Card was launched in 2002. In 2006, CARiNG Pharmacy began a partnership with BonusLink, Malaysia’s premier multi-partner consumer rewards program to enhance our benefits program.­

As our business continue to flourish, we have decided to create our own Shopper Loyalty Program. Introduced in January 2019, our very own Caring’s Shopper Loyalty Program is digitally accessible via Caring Pharmacy’s mobile app. More than 300,000 members have signed up to be a Caring member. Being a Caring member, they can enjoy benefits such as birthday treats, collect & redeem points, get insights into exclusive promotions & discounts and #IlikeCaring member rewards.

Vision and Mission

Vision of Caring Pharmacy

We strive to be the most appreciated and admired Pharmacy Brand.

Mission

To provide the most Professional and Innovative Pharmacy Services and the highest Quality Products to our Customers. We aim to be the driver and promoter of Healthy Lifestyles in the Communities that we serve.
To ensure that our People enjoy Attractive Rewards and receive Great Opportunities to develop themselves to their fullest potential in a “Caring” working environment.
To provide Superior Returns to our Partners in terms of dividend and share value.

Core Values

• Customer Service Excellence
• Caring
• Professionalism
• Teamwork
• Innovation
• Responsiveness
• Integrity